Portal sign-in problems
Fix problems signing in to the carrier portal, reset a forgotten password, and manage where you are signed in.
The carrier portal is at https://portal.ezlogs.co. Sign in with your Email or ELD username and Password, then select Sign in.
Common messages
| Message | What to do |
|---|---|
| Invalid email/username or password. | Check the spelling and Caps Lock. Admins sign in with their email; drivers can use their ELD username. |
| Too many attempts. Wait ... and try again. | Wait the time shown, then try again or reset your password. |
| Your password was reset by your administrator. Sign in with the new password. | Your owner or admin set a new password for you. Use it, or ask them for it. |
| Your password was changed in another session. Sign in with the new password. | You changed your password elsewhere. Sign in with the new one. |
| Could not reach EZ Logs. Check your internet connection and try again. | Check your connection. |
| The portal is read-only banner after signing in | Not a sign-in problem: the subscription or trial needs attention. See Billing and your trial. |
Forgot your password
- On the sign-in page, select Forgot password?.
- On Reset your password, enter the email address or ELD username you sign in with and continue. We send a one-time code.
- Enter the code under Code. If it expired (This code has expired. Send a new one.), select Resend code.
- Choose a new password and select Reset password.
You see Password updated: your password has been changed and you were signed out everywhere else. Sign in with your new password.
Note: if you don't receive the code, check your spam folder. The company owner can also help a carrier admin from Settings > Users: Set password, or Create reset link for a one-time link that lets the admin choose their own password. Owners who are locked out can email hello@ezlogs.co.
Temporary password or set-password link
- New admin invited by the owner: you get a one-time link (valid 72 hours) to set your password. If it expired, ask the owner for a new one.
- Temporary password: after signing in, the portal asks you to choose a new password before you continue.
See and end your sessions
Open the menu under your avatar (top right) and select Security. It shows Where you're signed in and Recent sign-in activity.
- Sign out a single browser or device you don't recognise, or Sign out other devices to end every session except this one.
- If you don't recognise a sign-in, sign it out and Change password from the same menu.
Admins can review sign-ins for the whole company under Compliance > Sign-in activity. See Sessions and security.
Drivers who can't sign in
Drivers use the same login for the app and the portal. To help a driver, open Drivers & fleet > Drivers and use Set password or Issue temporary password on their row. See Adding drivers.
Several companies
If your login belongs to more than one carrier, the portal shows Select a carrier after signing in. Choose the company you want to work in.